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Our Values

  • CUSTOM MATTERS strives to provide quality bespoke garments and drinkware that you and/or your clients will reach for again and again.  

  • We specialize in unique finishes that make people say “Wow!,” from subtle reflective finishes that surprise the viewer to sparkling rhinestones and beautifully stitched embroidery.  

  • We support small businesses, nonprofits, performing arts organizations, schools, and corporations seeking to elevate the representation of their brand through high-quality custom goods.

  • With meticulous attention to detail, we tailor each job to match our clients’ vision and budget.  

  • CUSTOM MATTERS proudly requires no minimums because we believe that quality custom-branded merchandise should be accessible to individuals and teams of all sizes. 

  • CUSTOM MATTERS is fully licensed and insured to operate in the State of California. 

Our Policies

We ask that our clients understand and respect the following policies:

Pricing & Payment

 

  • All merchandise is subject to California Sales Tax as required by law; items are created in the City of Goleta, State of California (8.75%).  Orders shipped out-of-state do not incur California Sales Tax. 
     

  • Pricing depends on complexity of design, materials, and quantity.  We can tailor the scope of work to respect your budget.  Communication and clarity are key.
     

  • Setup fee starts at $30. 
     

  • All orders are to be confirmed with a non-refundable deposit of 50% due prior to work commencing, and are to be paid in full prior to delivery; shipping charges will be added to the final amount due.  “Work” includes ordering any materials (e.g., blank shirts, wine glasses)  required for the custom order.  Exceptions to this rule are available for orders over One Thousand Five Hundred U.S. Dollars ($1,500) and must be confirmed in writing. 
     

  • Payment is preferred via cash, check (payable to CUSTOM MATTERS), and Zelle (hello@custom-matters.com); payment is also available via Venmo (@custom-matters), Paypal (@custom-matters), and credit card (through the invoice link). 

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